[VoiceOps] Handling complaints against customers

Carlos Alvarez carlos at televolve.com
Tue Jun 22 11:48:32 EDT 2010

Hiers, David wrote:
> If the called party feels threatened, the calls are illegal.
> If you admitted that the calling party exists, much less acknowledged that they are a customer of yours, you are probably close to violating your CPNI obligations to the calling party.  That'll cost up to $130,000 per incident.  Don’t worry, it's capped at $1,300,000, so you should be fine.

Don't know what you mean.  Admit to who?  We were advised by the carrier 
that provides the DID number for the customer (who would not have been 
the carrier terminating the outbound call).  We've had no dialog with 
anyone other than our customer, and won't.

I'm curious how they got the complaint, and so quickly no less.  The 
calls were Friday and Monday and we were advised in the afternoon on Monday.

Carlos Alvarez

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