[VoiceOps] Broadworks/Polycom/Webex Conferences and DTMF issues

Dawson, Robert robert.dawson at mindshift.com
Tue Mar 16 11:45:13 EDT 2010

Individual users on desk sets.

From: Lee Riemer [mailto:lriemer at bestline.net]
Sent: Tuesday, March 16, 2010 10:32 AM
To: Dawson, Robert
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Broadworks/Polycom/Webex Conferences and DTMF issues

Are they in a large room using speakerphone?

On Mar 16, 2010, at 8:29 AM, "Dawson, Robert" <robert.dawson at mindshift.com<mailto:robert.dawson at mindshift.com>> wrote:
I’ve got a customer that is experiencing issues with DTMF recognition when utilizing Webex Conference services. I have adjusted DTMF length and level to the point that it is causing issues with some other services but they are still reporting failures. I can intermittently replicate the issue as well. Anyone experience anything similar? Thoughts?

Robert Dawson - MCSE, MCTS Microsoft Exchange 2007
NOC 3/VoIP Engineer
mindSHIFT Technologies, Inc.
3975 Fair Ridge Drive, Suite 200 South - Fairfax, VA 22033
Tel: 571-432-4010
Cell: 571-234-2621

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