[VoiceOps] American Idol 800 Numbers

[Tim Jackson]

Odd, I never got an ACM on the 26000+ calls from last night that we handed
off directly to AT&T...



On Wed, May 5, 2010 at 10:12 PM, <cololiberty at comcast.net> wrote:

> i just took a sampling of last nights calls across a number of our
> switches.  We are consistently getting an ACM message back from the
> intermediate carrier, whoever it may be.   There were 3 different carriers.
>
>
>
> ----- Original Message -----
> From: "Carlos Alcantar" <carlos at race.com>
> To: VoiceOps at voiceops.org
> Sent: Wednesday, May 5, 2010 8:15:55 PM GMT -07:00 US/Canada Mountain
> Subject: Re: [VoiceOps] American Idol 800 Numbers
>
>  We do have choke trunks but at the end of the day we have to pay the lec
> for the choke trunks so I would consider that being our resource if idol
> isn’t compensating for the calls, I guess what it really comes down to is
> what we charge the customer upfront isn’t the true value of a customer as
> there are other things such as res comp and 800 billing ect that make up the
> true value of a customer.  Can anyone else confirm they are seeing the same
> thing where idol is not sending a connect status.
>
>
>
>
>
> Carlos Alcantar
>
> Race Telecommunications, Inc.
>
> 101 Haskins Way
>
> South San Francisco, CA 94080
>
> P: 650.649.3550 x143
>
> F: 650.649.3551
>
> E: carlos *@* race.com
>
>
>
>
>
>
>
> *From:* voiceops-bounces at voiceops.org [mailto:
> voiceops-bounces at voiceops.org] *On Behalf Of *cololiberty at comcast.net
> *Sent:* Wednesday, May 05, 2010 6:15 PM
> *To:* VoiceOps at voiceops.org
> *Subject:* Re: [VoiceOps] American Idol 800 Numbers
>
>
>
> I can't speak for most other carriers, but from what I've found from
> personal experience is that most carriers will set up a "choke trunk group"
> to a ss7 TDM for the toll free routing.
>
> This choke group will probably only have 10 cic's associated with it and
> then set up a method of overflow for the inevitable excess.
>
> In previous call traces I have made during American idol times, I do not
> see an ACM coming back, mostly it's a ANM due to no ringing and immediate
> answer.
>
> Having delt with customers in the past with choke groups,  cell phones
> always seem to be able to complete calls to heavily dialed numbers in the
> past.
>
> It's usually an issue of the originating carriers capacity and not an issue
> of the terminating end's capacity.
>
> I would not say that american idol terminating end is "using resources" as
> we are being compensated from our customers for being able to place calls
> and the american idol numbers are compensated from american idol for opening
> and running the toll free numbers and the influx of calls.
>
>
> ----- Original Message -----
> From: "Carlos Alcantar" <carlos at race.com>
> To: "VoiceOps" <voiceops at voiceops.org>
> Sent: Wednesday, May 5, 2010 5:50:17 PM GMT -07:00 US/Canada Mountain
> Subject: [VoiceOps] American Idol 800 Numbers
>
>
>  So last night I was looking around our calls flowing thru our switch
> noticed a big spike in calls going to toll free numbers figured out it was
> American idol.  I started digging deeper and I noticed that none of these
> calls where getting a connected status back from American idol.  I did some
> random test to the different numbers and confirmed was never getting a
> connection status back.  I also went ahead and tested from an att / Verizon
> cell phones and in both cases the cell phone still saying calling while it
> was playing back the American idol msg.  so if I’m reading everything that I
> have collected correctly American idol is basically using our resources
> without having to compensate all the different carries for the calls.
> Anyone else seeing this?
>
>
>
>
>
> Carlos Alcantar
>
> Race Telecommunications, Inc.
>
> 101 Haskins Way
>
> South San Francisco, CA 94080
>
> P: 650.649.3550 x143
>
> F: 650.649.3551
>
> E: carlos *@* race.com
>
>
>
>
>
>
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