[VoiceOps] American Idol 800 Numbers

[Mary Lou Carey]

You shouldn't be charged for calls that don't get through. All calls that don't make it across the choke trunks should get the "all circuits busy" message from your switch. If you are being charged, then there is an error in how they are calculating your charges.  

 

Mary Lou Carey

BackUP Telecom Consulting

615-791-9969

 

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Carlos Alcantar
Sent: Wednesday, May 05, 2010 9:16 PM
To: VoiceOps at voiceops.org
Subject: Re: [VoiceOps] American Idol 800 Numbers

 

We do have choke trunks but at the end of the day we have to pay the lec for the choke trunks so I would consider that being our resource if idol isn’t compensating for the calls, I guess what it really comes down to is what we charge the customer upfront isn’t the true value of a customer as there are other things such as res comp and 800 billing ect that make up the true value of a customer.  Can anyone else confirm they are seeing the same thing where idol is not sending a connect status.

 

 

Carlos Alcantar

Race Telecommunications, Inc.

101 Haskins Way

South San Francisco, CA 94080

P: 650.649.3550 x143

F: 650.649.3551

E: carlos *@* race.com

 

 

 

From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of cololiberty at comcast.net
Sent: Wednesday, May 05, 2010 6:15 PM
To: VoiceOps at voiceops.org
Subject: Re: [VoiceOps] American Idol 800 Numbers

 

I can't speak for most other carriers, but from what I've found from personal experience is that most carriers will set up a "choke trunk group" to a ss7 TDM for the toll free routing.

This choke group will probably only have 10 cic's associated with it and then set up a method of overflow for the inevitable excess.

In previous call traces I have made during American idol times, I do not see an ACM coming back, mostly it's a ANM due to no ringing and immediate answer.

Having delt with customers in the past with choke groups,  cell phones always seem to be able to complete calls to heavily dialed numbers in the past.

It's usually an issue of the originating carriers capacity and not an issue of the terminating end's capacity.

I would not say that american idol terminating end is "using resources" as we are being compensated from our customers for being able to place calls and the american idol numbers are compensated from american idol for opening and running the toll free numbers and the influx of calls.


----- Original Message -----
From: "Carlos Alcantar" <carlos at race.com>
To: "VoiceOps" <voiceops at voiceops.org>
Sent: Wednesday, May 5, 2010 5:50:17 PM GMT -07:00 US/Canada Mountain
Subject: [VoiceOps] American Idol 800 Numbers



So last night I was looking around our calls flowing thru our switch noticed a big spike in calls going to toll free numbers figured out it was American idol.  I started digging deeper and I noticed that none of these calls where getting a connected status back from American idol.  I did some random test to the different numbers and confirmed was never getting a connection status back.  I also went ahead and tested from an att / Verizon cell phones and in both cases the cell phone still saying calling while it was playing back the American idol msg.  so if I’m reading everything that I have collected correctly American idol is basically using our resources without having to compensate all the different carries for the calls.  Anyone else seeing this?

 

 

Carlos Alcantar

Race Telecommunications, Inc.

101 Haskins Way

South San Francisco, CA 94080

P: 650.649.3550 x143

F: 650.649.3551

E: carlos *@* race.com

 

 


_______________________________________________ VoiceOps mailing list VoiceOps at voiceops.org https://puck.nether.net/mailman/listinfo/voiceops 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20100506/79714709/attachment-0001.html>