[VoiceOps] Directory Assistance

Scott Berkman scott at sberkman.net
Mon May 24 19:16:53 EDT 2010

Today we use Deltacom via TDM, and not that I call them very often unless to
test dialplans, I am not aware of any issues with presentation or otherwise.


-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of John Dupuy
Sent: Monday, May 24, 2010 6:04 PM
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Directory Assistance

Ah, nothing that witty. :)

The OA company simply handled the OA phone calls differently at 
different times. Almost at random. For example, when they first answer 
the calls, the operator's greeting would sometimes mention our name, 
sometimes their name, sometimes no name at all. Sometimes they would 
require a credit card of the caller to connect a call. Sometimes not.


Alex Balashov wrote:
> On 05/24/2010 03:38 PM, John Dupuy wrote:
>> the carrier is not consistent in the presentation to the
>> end-user. 
> Is this a euphemistic veil for an amusing anecdote? 
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