[VoiceOps] BW CCXML and VoiceXML

[Mark Lindsey]

According to a 2007 press release, BroadSoft is using the OptimSys 
"OptimTalk" Media Control Resource Protocol (MCRP) stack for VoiceXML 
and CCXML.

A 2008 public magazine article tells us that the Lumenvox Automatic 
Speech Recognition (ASR) has been tested with BroadSoft. LumenVox uses 
Voice XML.

I also know that this integration is being maintained by BroadWorks 
(very currently), so SOMEBODY cares about using it. I expect that the 
VoiceXML / CCXML support will be very strong in BroadWorks going 
forward, and that they may use it to build some of their own features in 
the future. (Nobody at BroadSoft has actually told me this, though.)



On 5/27/10 2:30 PM, David Hiers wrote:
> Thanks for the reply!  Good to know that it is solid enough to build on.
>
>
> David
>
>
>
> On Thu, May 27, 2010 at 9:21 AM, Andrew Bergman<acb at staff.iinet.net.au>  wrote:
>    
>> Hi David,
>>
>> We use the BroadWorks CCXML/VoiceXML functionality albeit in a fairly limited manner.
>>
>> Our primary application exists to 'deal with' some lack of functionality within the built in Voice Mail service provided within the platform, nothing fancy like enhancing it to make it talk or attempt to understand what people are saying.
>>
>> Have found the platform to pretty much 'just work', although troubleshooting can be somewhat chaotic, a unique combination of 'too much' and 'not enough' info sometimes - but it certainly hasn't been the most unpleasant experience.
>>
>> So I’ll go with ‘use it’, but I can’t decide where ‘it does the job, more or less' lives between ‘love it’ or ‘hate it’.
>>
>> Cheers,
>> Andrew
>>
>> ________________________________________
>> From: voiceops-bounces at voiceops.org [voiceops-bounces at voiceops.org] On Behalf Of David Hiers [hiersd at gmail.com]
>> Sent: Wednesday, 26 May 2010 3:51
>> To: VoiceOps at voiceops.org
>> Subject: [VoiceOps] BW CCXML and VoiceXML
>>
>> Hey groupers,
>>
>> The Broadworks CCXML and VoiceXML functions...
>>
>> Use 'em?
>>
>> Love 'em?
>>
>> Hate 'em?
>>
>>
>> Thanks!
>>
>> David
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>>      
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>    


-- 
mark r lindsey at e-c-group.com http://e-c-group.com/lindsey +1.229.316.0013