[VoiceOps] T.38 termination provider?

[Nathan Anderson]

Fully-agreed; unfortunately, some customers demand fax support still. *sigh*

Interesting that you bring up L3, though...surely things have changed in the past few years, but I used to have a Packet8 account at home, and once upon a time they were *exclusively* L3 (at least for origination/DIDs).  When they rolled out their T.38-based fax service (second-line for $9.99 dedicated to faxing), they told me that it wasn't supported in all markets/rate-centers yet because L3 didn't do T.38 and they had to find another provider who did (I want to say it was Global Crossing), and that provider didn't have half the # of rate centers that L3 had.

Anyway, I think Level3 is probably out of our league at the current point in time.  Thanks, though.

-- Nathan

-----Original Message-----
From: Scott Berkman [mailto:scott at sberkman.net] 
Sent: Monday, December 12, 2011 7:01 PM
To: Nathan Anderson; voiceops at voiceops.org
Subject: RE: [VoiceOps] T.38 termination provider?

I know they often price themselves out, but we see T.38 support just about
across the board on Level 3.  I have no idea to what degree they guarantee
it though.  I wouldn't ever put a guarantee on fax if it were up to me.
Then again, if it were up to me I'd retire the entire concept.

	-Scott

-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of Nathan Anderson
Sent: Monday, December 12, 2011 8:56 PM
To: 'voiceops at voiceops.org'
Subject: [VoiceOps] T.38 termination provider?

Hello,

New to the list.  I work for a regional broadband ISP who is looking to also
become an ITSP.

We are looking for a good SIP termination provider with reasonable rates to
all of North America that also happens to guarantee T.38 gateway support for
100% of calls.

Currently, we are using FlowRoute.  We are happy with the service, but the
odds of us hitting a gateway (through one of their upstreams) that will
accept our T.38 re-INVITE are about 50/50...not very good.

We tried Gafachi, but that was not a good experience.  Their rate table is
all kinds of screwed-up.

The only other one I've been able to find in my searches is Alcazar
Networks.  Anybody have any first-hand experience with them who can vouch
for them as well as their T.38 support for the wholesale termination
product?

Other recommendations are also welcome, as well.  Although we may someday go
down the road of loading an LCR table into our SBC, at this point we are
looking for a single solid termination provider that will handle 100% of our
outbound call volume (a mix of voice and fax); we can fall-back to FlowRoute
as a backup solution if the primary provider goes down.

Thanks a million,

-- 
Nathan Anderson
First Step Internet, LLC
nathana at fsr.com
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