[VoiceOps] Hosted Support Models

[Matthew S. Crocker]

We do both.  Small customers get support directly from us,  large customer call their internal PBX support team that escalates issues to us.

Large customers get a discount due to the number of extensions


----- Original Message -----
> From: "Robert Dawson" <robert.dawson at mindshift.com>
> To: voiceops at voiceops.org
> Sent: Thursday, January 27, 2011 8:32:50 AM
> Subject: [VoiceOps] Hosted Support Models
> How many of you selling hosted business services are using a tiered
> support model vs. first call being handled by a skilled resource? If
> you switched models either way what was the outcome?
> 
> Thanks,
> Rob
> 
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-- 
Matthew S. Crocker
President
Crocker Communications, Inc.
PO BOX 710
Greenfield, MA 01302-0710
http://www.crocker.com
P: 413-746-2760