[VoiceOps] Hosted Support Models

[Alex Balashov]

On 01/27/2011 08:32 AM, Dawson, Robert wrote:

> How many of you selling hosted business services are using a tiered
> support model vs. first call being handled by a skilled resource? If
> you switched models either way what was the outcome?

Please stop calling people "resources."

-- 
Alex Balashov - Principal
Evariste Systems LLC
260 Peachtree Street NW
Suite 2200
Atlanta, GA 30303
Tel: +1-678-954-0670
Fax: +1-404-961-1892
Web: http://www.evaristesys.com/