[VoiceOps] Letting a phone ring forever?

Carlos Alvarez carlos at televolve.com
Tue Jul 26 14:32:48 EDT 2011

This is kind of a strange customer who makes odd requests and usually 
refuses to discuss them with us.  We are very hands-on about solving 
business problems, but he won't tell us what he's trying to do or why. 
He has resisted all suggestions for a better solution, and made us 
remove the one we had implemented before (answer, tell the caller to 
please hold, then ring all his phones again).

Last week I set a notification to alert me if anyone hung on for the 
full 90 seconds he's set to now, and predictably, nobody has.

I wanted to sanity check myself here before I tell him this violates 
industry standards and we won't do it.

michael sterl wrote:
> Carlos, what is the benefit of the phone ringing for 5 mins? maybe a call queue would fix the overall setup? the most  I usually see is 25-30 seconds.
> -Michael
> On Jul 26, 2011, at 12:09 PM, Carlos Alvarez wrote:
>> We have a customer who has asked us to let his main line ring "forever" or at least five minutes.  As a standard practice we forcefully hang up on an unanswered call at 90 seconds if the customer has turned off voicemail and auto-attendants.  It seems wrong to let a line ring forever or even for minutes at a time, and I recall something in the back of my head about a traditional industry-standard limit.
>> Your opinions requested.
>> --
>> Carlos Alvarez
>> TelEvolve
>> 602-889-3003
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Carlos Alvarez

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