[VoiceOps] Letting a phone ring forever?
michael at simplesignal.com
Tue Jul 26 14:29:45 EDT 2011
Carlos, what is the benefit of the phone ringing for 5 mins? maybe a call queue would fix the overall setup? the most I usually see is 25-30 seconds.
On Jul 26, 2011, at 12:09 PM, Carlos Alvarez wrote:
> We have a customer who has asked us to let his main line ring "forever" or at least five minutes. As a standard practice we forcefully hang up on an unanswered call at 90 seconds if the customer has turned off voicemail and auto-attendants. It seems wrong to let a line ring forever or even for minutes at a time, and I recall something in the back of my head about a traditional industry-standard limit.
> Your opinions requested.
> Carlos Alvarez
> VoiceOps mailing list
> VoiceOps at voiceops.org
More information about the VoiceOps