[VoiceOps] Letting a phone ring forever?

michael sterl michael at simplesignal.com
Tue Jul 26 14:29:45 EDT 2011

Carlos, what is the benefit of the phone ringing for 5 mins? maybe a call queue would fix the overall setup? the most  I usually see is 25-30 seconds. 

On Jul 26, 2011, at 12:09 PM, Carlos Alvarez wrote:

> We have a customer who has asked us to let his main line ring "forever" or at least five minutes.  As a standard practice we forcefully hang up on an unanswered call at 90 seconds if the customer has turned off voicemail and auto-attendants.  It seems wrong to let a line ring forever or even for minutes at a time, and I recall something in the back of my head about a traditional industry-standard limit.
> Your opinions requested.
> -- 
> Carlos Alvarez
> TelEvolve
> 602-889-3003
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