[VoiceOps] Letting a phone ring forever?

Alex Balashov abalashov at evaristesys.com
Tue Jul 26 14:15:42 EDT 2011

On 07/26/2011 02:09 PM, Carlos Alvarez wrote:

> We have a customer who has asked us to let his main line ring
> "forever" or at least five minutes. As a standard practice we
> forcefully hang up on an unanswered call at 90 seconds if the customer
> has turned off voicemail and auto-attendants. It seems wrong to let a
> line ring forever or even for minutes at a time, and I recall
> something in the back of my head about a traditional industry-standard
> limit.

Moreover, most calling UACs will not allow a dialog to stay in early 
state for more than ~3 minutes.  Neither will many termination 
providers;  early media (if present) consumes bearer resources without 
the corresponding per-minute billing.

Alex Balashov - Principal
Evariste Systems LLC
260 Peachtree Street NW
Suite 2200
Atlanta, GA 30303
Tel: +1-678-954-0670
Fax: +1-404-961-1892
Web: http://www.evaristesys.com/

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