[VoiceOps] Letting a phone ring forever?

Max Mühlbronner mm at 42com.com
Wed Jul 27 09:50:45 EDT 2011


of course these music, ivr, messages are early media/session progress 
which is also limited to by the SIP-timer values of the involved SIP 
Elements. It depends on the setup, but this is definately possible in 
certain configurations.

I have seen progress messages limited to 2-3 Minutes.. (german mobile 
carriers), so it would not be possible to play longer 
announcements/music to these parties... at least without connect :)


Max M.

Am 27.07.2011 15:28, schrieb Stephen Sprunk:
> On 27-Jul-11 05:11, Jeremy Kister wrote:
>> On 7/26/2011 2:09 PM, Carlos Alvarez wrote:
>>> We have a customer who has asked us to let his main line ring "forever"
>> [...]
>>> Your opinions requested.
>> Is he in control of the ringtone ?
>> I'm wondering if he's trying to play a message to callers without 
>> having to pay for minutes.
> I've had numerous customers ask for longer ringback timeouts on the 
> calling side; it turns out that the above is a /very/ common practice 
> for toll-free numbers.  The menus and hold music are all "ringback" 
> messages, and the call isn't actually "answered" until a human agent 
> gets on the line.  As many of us are unfortunately aware from our own 
> experience calling customer (dis)service lines, that can easily exceed 
> five minutes.
> S
> -- 
> Stephen Sprunk         "God does not play dice."  --Albert Einstein
> CCIE #3723         "God is an inveterate gambler, and He throws the
> K5SSS        dice at every possible opportunity." --Stephen Hawking
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20110727/9341c660/attachment.html>

More information about the VoiceOps mailing list