[VoiceOps] Letting a phone ring forever?
mm at 42com.com
Wed Jul 27 09:50:45 EDT 2011
of course these music, ivr, messages are early media/session progress
which is also limited to by the SIP-timer values of the involved SIP
Elements. It depends on the setup, but this is definately possible in
I have seen progress messages limited to 2-3 Minutes.. (german mobile
carriers), so it would not be possible to play longer
announcements/music to these parties... at least without connect :)
Am 27.07.2011 15:28, schrieb Stephen Sprunk:
> On 27-Jul-11 05:11, Jeremy Kister wrote:
>> On 7/26/2011 2:09 PM, Carlos Alvarez wrote:
>>> We have a customer who has asked us to let his main line ring "forever"
>>> Your opinions requested.
>> Is he in control of the ringtone ?
>> I'm wondering if he's trying to play a message to callers without
>> having to pay for minutes.
> I've had numerous customers ask for longer ringback timeouts on the
> calling side; it turns out that the above is a /very/ common practice
> for toll-free numbers. The menus and hold music are all "ringback"
> messages, and the call isn't actually "answered" until a human agent
> gets on the line. As many of us are unfortunately aware from our own
> experience calling customer (dis)service lines, that can easily exceed
> five minutes.
> Stephen Sprunk "God does not play dice." --Albert Einstein
> CCIE #3723 "God is an inveterate gambler, and He throws the
> K5SSS dice at every possible opportunity." --Stephen Hawking
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