[VoiceOps] Letting a phone ring forever?

Stephen Sprunk stephen at sprunk.org
Wed Jul 27 09:28:14 EDT 2011

On 27-Jul-11 05:11, Jeremy Kister wrote:
> On 7/26/2011 2:09 PM, Carlos Alvarez wrote:
>> We have a customer who has asked us to let his main line ring "forever"
> [...]
>> Your opinions requested.
> Is he in control of the ringtone ?
> I'm wondering if he's trying to play a message to callers without
> having to pay for minutes.

I've had numerous customers ask for longer ringback timeouts on the
calling side; it turns out that the above is a /very/ common practice
for toll-free numbers.  The menus and hold music are all "ringback"
messages, and the call isn't actually "answered" until a human agent
gets on the line.  As many of us are unfortunately aware from our own
experience calling customer (dis)service lines, that can easily exceed
five minutes.


Stephen Sprunk         "God does not play dice."  --Albert Einstein
CCIE #3723         "God is an inveterate gambler, and He throws the
K5SSS        dice at every possible opportunity." --Stephen Hawking

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