[VoiceOps] Pacwest problems?

[Carlos Alcantar]

Just found a pacwest escalation list via archive.org

Escalation Contact List

Customer Advocacy 1-877-626-4325

Hours: Monday-Friday 8:00am – 5:00pm PST
Email: Account Mgmt Support<mailto:amsupport at pacwest.com>

Network Operations Center (NOC) 1-800-511-9048

Hours: 24X7
Email: Pac-West NOC<mailto:pwnoc at pacwest.com>

Level 1 Escalations
Department Managers
Customer Advocacy       Christine Dwyer Office: 209-926-3651    Cell: 209-662-4115
NOC     Scooter Wardynski       Office: 209-926-3153    Cell: 209-401-8043

Level 2 Escalations
Department Directors
Customer Advocacy       Ryan Thompson   Office: 512-653-1784    Cell: 512-653-1784
NOC     Scooter Wardynski       Office: 209-926-3153    Cell: 209-401-8043

Level 3 Escalations
Vice President
Customer Advocacy       Mark Griffin    Office: 210-892-4164    Cell: 210-313-4280
NOC     Tim Szala       Office: 210-892-4180    Cell: 210-325-1576




Carlos Alcantar

Race Communications / Race Team Member
101 Haskins Way, So. San Francisco, CA. 94080
Phone: +1 415 376 3314  Fax:  +1 650 246 8901 / carlos *at* race.com / www.race.com<http://www.race.com/>



From: Colin <zavoid at gmail.com<mailto:zavoid at gmail.com>>
Date: Wed, 18 May 2011 16:06:25 -0400
To: VoiceOps <voiceops at voiceops.org<mailto:voiceops at voiceops.org>>
Subject: Re: [VoiceOps] Pacwest problems?

I know there ceo left recently.

Colin

On May 18, 2011, at 3:58 PM, Darren Schreiber wrote:

Same here.

--


From: anorexicpoodle <anorexicpoodle at gmail.com<mailto:anorexicpoodle at gmail.com>>
Date: Wed, 18 May 2011 12:40:36 -0700
To: Jay Hennigan <jay at west.net<mailto:jay at west.net>>
Cc: "VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>" <VoiceOps at voiceops.org<mailto:VoiceOps at voiceops.org>>
Subject: Re: [VoiceOps] Pacwest problems?

We are seeing that as well.

Via SIP we get no replies.

Their website is down according to downforeveryoneorjustme.com<http://downforeveryoneorjustme.com>

And calling their noc gets you an error from upstream of them,




On Wed, 2011-05-18 at 12:34 -0700, Jay Hennigan wrote:

Anyone else seeing problems reaching Pacwest via SIP?


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