[VoiceOps] using agile for service delivery

Alexander Cowan acowan at leonidsystems.com
Fri Apr 13 11:44:32 EDT 2012

If you're involved in CPE testing or product/service design, you might 
be interested in a paper on the application of agile user stories to 
enterprise telephony:

If you're not familiar, agile is a development methodology popular out 
here in Silicon Valley with software companies but you can apply it to a 
lot of things; service delivery is certainly one of them.

We're always learning how to better apply the ideas, so please post here 
or write to acowan at leonidsystems.com if you're at all inclined.


Alex Cowan
Leonid Systems
acowan at leonidsystems.com

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