[VoiceOps] using agile for service delivery

[Alexander Cowan]

If you're involved in CPE testing or product/service design, you might 
be interested in a paper on the application of agile user stories to 
enterprise telephony:
http://www.leonidsystems.com/publications/story-driven-service-design-an-intro-1

If you're not familiar, agile is a development methodology popular out 
here in Silicon Valley with software companies but you can apply it to a 
lot of things; service delivery is certainly one of them.

We're always learning how to better apply the ideas, so please post here 
or write to acowan at leonidsystems.com if you're at all inclined.

Alex


Alex Cowan
Leonid Systems
415-483-4529
acowan at leonidsystems.com


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