[VoiceOps] CSR Request?

Erik Flournoy erik at eespro.com
Tue Dec 11 14:25:03 EST 2012


Give it a shot it never hurts to try yourself....LOL

Erik Flournoy

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On Tue, Dec 11, 2012 at 9:22 AM, Nick Olsen <nick at flhsi.com> wrote:

> We've had Vitelity tell us the same thing tons of times. To the point that
> as soon as they ask I don't even attempt to get them from ATT. I just
> remind them that ATT doesn't give CSR's to us. And they just some how deal
> with it.
> Nick Olsen
> Network Operations
> (855) FLSPEED  x106
> ------------------------------
> *From*: "David Wessell" <david at ringfree.biz>
> *Sent*: Tuesday, December 11, 2012 2:19 PM
> *To*: "Carlos Alvarez" <carlos at televolve.com>
> *Subject*: Re: [VoiceOps] CSR Request?
> Carlos! Nice to see you on this list too!
>  In this particular case we are porting numbers from AT&T (bellsouth)
> into vitelity whom I am sure is using bandwidth.com. Vitelity states that
> only the losing carrier can get the csr, and AT&T of course tells me that
> only the gaining carrier can request it. And the port sits in limbo.
>  I'll go back and hammer at vitelity and see what I can get out of them.
> Thanks to everyone that confirmed there aren't standards on csr requests! :)
> ----
> David Wessell
> 828-575-0030
> http://ringfree.biz
> On Dec 11, 2012, at 2:04 PM, "Carlos Alvarez" <carlos at televolve.com>
> wrote:
>  On Tue, Dec 11, 2012 at 11:16 AM, David Wessell <david at ringfree.biz>wrote:
>> However, when I call the losing carrier they always state that they don't
>> give out CSR's. And that the winning carrier needs to request the CSR.
>> One of the two parties is giving bad information , and I can't ever tell
>> which one. Are there rules that govern the CSR requests? If there a way
>> that we can ever do a CSR request without going through the consumer
>> channels?
>  This whole process is a mess and everybody is wrong except a few of the
> biggest carriers.  We are the same type of company as you and we've heard
> the same things.  We have been asking a customer for a copy of their bill
> to make it easy, but believe it or not, sometimes the important CSR info is
> different from the bill.  We tried telling customers to request CSR from
> their own carrier, and about half of them refuse.  We've tried sending LOAs
> to the losing carrier and about half just ignore us.
>  Qwest/CenturyLink oddly has been the easiest to work with (didn't expect
> that) and Cox the absolute worst of all the majors.
>  --
> Carlos Alvarez
> TelEvolve
> 602-889-3003
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