[VoiceOps] CSR Request?
nick at flhsi.com
Tue Dec 11 14:22:05 EST 2012
We've had Vitelity tell us the same thing tons of times. To the point that
as soon as they ask I don't even attempt to get them from ATT. I just
remind them that ATT doesn't give CSR's to us. And they just some how deal
Network Operations (855) FLSPEED x106
From: "David Wessell" <david at ringfree.biz>
Sent: Tuesday, December 11, 2012 2:19 PM
To: "Carlos Alvarez" <carlos at televolve.com>
Subject: Re: [VoiceOps] CSR Request?
Carlos! Nice to see you on this list too!
In this particular case we are porting numbers from AT&T (bellsouth) into
vitelity whom I am sure is using bandwidth.com. Vitelity states that only
the losing carrier can get the csr, and AT&T of course tells me that only
the gaining carrier can request it. And the port sits in limbo.
I'll go back and hammer at vitelity and see what I can get out of them.
Thanks to everyone that confirmed there aren't standards on csr requests!
---- David Wessell 828-575-0030 http://ringfree.biz
On Dec 11, 2012, at 2:04 PM, "Carlos Alvarez" <carlos at televolve.com>
On Tue, Dec 11, 2012 at 11:16 AM, David Wessell <david at ringfree.biz>
However, when I call the losing carrier they always state that they don't
give out CSR's. And that the winning carrier needs to request the CSR.
One of the two parties is giving bad information , and I can't ever tell
which one. Are there rules that govern the CSR requests? If there a way
that we can ever do a CSR request without going through the consumer
This whole process is a mess and everybody is wrong except a few of the
biggest carriers. We are the same type of company as you and we've heard
the same things. We have been asking a customer for a copy of their bill
to make it easy, but believe it or not, sometimes the important CSR info is
different from the bill. We tried telling customers to request CSR from
their own carrier, and about half of them refuse. We've tried sending LOAs
to the losing carrier and about half just ignore us.
Qwest/CenturyLink oddly has been the easiest to work with (didn't expect
that) and Cox the absolute worst of all the majors.
Carlos Alvarez TelEvolve 602-889-3003
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