[VoiceOps] e911 warning stickers on phones

Jay Hennigan jay at west.net
Fri Feb 24 13:14:17 EST 2012

On 2/24/12 9:10 AM, Carlos Alvarez wrote:
> I'm trying to figure out the FCC requirements for 911 service warning
> stickers.  The FCC documents are rather vague.  They say a sticker is
> required "if there are limitations to the provider's 911 service" but
> then don't define what constitutes a limitation.  Is the fact that the
> end user can move a handset a "limitation?"  Is the likelihood of a
> power outage also causing a phone outage a "limitation?"

Logically yes to both.

> So I'm wondering what other hosted service providers are doing?
> Also, if you provide SIP service to on-premises equipment, do you ship
> a huge batch of stickers to the customer?  Or just include an e911
> warning in the contract?

We put them on the phones that we supply as well as in the contract.

> Wording of stickers?
> How do you make them small and unobtrusive on a phone?  I considered
> something that goes under the handset, but that's a small space.  Is
> "E911 WARNING:  See this URL" going to be sufficient and compliant?

We buy them from Safeguard (805-486-9769) in rolls.  About 1/2 inch high
by 3/4 inch wide.  We put them under the handset.  Text reads:

"WARNING: 911 service may not be available."

Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
Impulse Internet Service  -  http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV

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