[VoiceOps] Experience with outsourced telco tier 1 support, Jcurve?

[Owen Roth]

We're considering using a company known as JCurve (www.jcurve.com) to fulfill Broadsoft customer and telco outage initial issues after-hours and relieve some of the strain on our on-call staff.

If anyone has used this company and has relevant feedback that they could share, please contact me off-list. Similarly, if there's another company that they recommend, that information is appreciated as well.

Regards,
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Owen Roth
Snr Network Engineer
Impulse Advanced Communications
owen at impulse.net
805-884-6332