[VoiceOps] Experience with outsourced telco tier 1 support, Jcurve?

[Carlos Alvarez]

They are local to me and have a strong reputation, but I have not been
their customer.  They are considering buying SIP connectivity from us and
our engineers have been out there.  From that perspective they run a solid
operation and really seem to take quality seriously (they are not at all
trying to cheap out on engineering).


On Mon, Jul 16, 2012 at 4:40 PM, Owen Roth <owen at impulse.net> wrote:

> We're considering using a company known as JCurve (www.jcurve.com) to
> fulfill Broadsoft customer and telco outage initial issues after-hours and
> relieve some of the strain on our on-call staff.
>
> If anyone has used this company and has relevant feedback that they could
> share, please contact me off-list. Similarly, if there's another company
> that they recommend, that information is appreciated as well.
>
> Regards,
> ------------
> Owen Roth
> Snr Network Engineer
> Impulse Advanced Communications
> owen at impulse.net
> 805-884-6332
>
>
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>



-- 
Carlos Alvarez
TelEvolve
602-889-3003
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