[VoiceOps] Experience with outsourced telco tier 1 support, Jcurve?
peeip989 at gmail.com
Thu Jul 19 11:17:49 EDT 2012
We had looked seriously at them a couple years ago and were generally
impressed but ultimately decided against using them because  they
required direct access to our internal systems and we were not willing
to grant such access and  we had concerns with their ability to scale
and continue a high level of service. The scalability comment is related to
#1 because as they grow their people would need to be adept at many, many
different CRM and/or ticketing systems. I am not sure if this is still how
they operate but was how they were doing it a few (3-ish?) years ago. If
they had used a single system for themselves and instead were willing to
write a web service to connect to their customers' systems we probably
would have done business with them.
On Mon, Jul 16, 2012 at 7:40 PM, Owen Roth <owen at impulse.net> wrote:
> We're considering using a company known as JCurve (www.jcurve.com) to
> fulfill Broadsoft customer and telco outage initial issues after-hours and
> relieve some of the strain on our on-call staff.
> If anyone has used this company and has relevant feedback that they could
> share, please contact me off-list. Similarly, if there's another company
> that they recommend, that information is appreciated as well.
> Owen Roth
> Snr Network Engineer
> Impulse Advanced Communications
> owen at impulse.net
> VoiceOps mailing list
> VoiceOps at voiceops.org
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