[VoiceOps] Rejected port due to having other orders active on the account
paul at timmins.net
Thu Nov 1 16:01:33 EDT 2012
If the customer's account is truly in flux, it makes sense to me. If i have a pending order to disconnect 3 lines, and then you request to port the entire account, do I give you those 3 lines, or not? If the customer requests more lines, and you didn't know about them because the order is pending, do I leave those new lines on the circuit (they may have ordered them, for example, to satisfy a contractual minimum commitment for a few months, for example, and did not want you to port them) or do I allow your port to go through, and disconnect the T1 they were supposed to ride on? Or do I offer the new TNs to you, and it turns out they were supposed to remain with us?
I think it's fair to reject for pending orders, but only if the winning carrier can find out what those orders are. Your LOA probably gives you blanket rights to operate on the customer's behalf - I suggest you do that a few times to see what the orders are, and if they're BS, file a complaint with the public service commission in the state you're operating in. If not, it may at least be enlightening.
On Nov 1, 2012, at 11:15 , Carlos Alvarez <carlos at televolve.com> wrote:
> On Thu, Nov 1, 2012 at 5:42 AM, Justin B Newman <justin at ejtown.org> wrote:
> legitimately simple ports. Ultimately, this being valid or not is
> somewhat irrelevant. The real question is - what can you do about it.
> The true question, of course. It's been going on for years and eating at me. We have wasted a lot of money, and our incoming customers have wasted a lot of money--all to Integra's enrichment.
> When I'm handling ports, I try to "set my customers up to succeed."
> This, of course, if why so many folks won't port w/o having a copy of
> a recent invoice. It's in no way a port requirement, but it sure does
> It is our requirement as well.
> Interestinly, I had a port recently where a pulled 10-20 #'s from
> Integra, all from the same account. One failed for open orders. The
> rest succeeded. The customer of course denied having any open orders.
> A month or so later it succeeded; we never knew why.
> We just had one number out of a large block fail supposedly for not having CSR. Um, right.
> One of the big frustrations with this is that sometimes we need to port from an Integra account to two ULCs (we outsource our fax service, those numbers don't go to our voice ULCs). No other carrier has ever given us a denial for multiple orders, only Integra.
> Does someone know of a list of rules on porting and reasons for denial that can be read by humans?
> Carlos Alvarez
> VoiceOps mailing list
> VoiceOps at voiceops.org
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