[VoiceOps] Rejected port due to having other orders active on the account

Carlos Alvarez carlos at televolve.com
Thu Nov 1 11:15:20 EDT 2012

On Thu, Nov 1, 2012 at 5:42 AM, Justin B Newman <justin at ejtown.org> wrote:

> legitimately simple ports. Ultimately, this being valid or not is
> somewhat irrelevant. The real question is - what can you do about it.

The true question, of course.  It's been going on for years and eating at
me.  We have wasted a lot of money, and our incoming customers have wasted
a lot of money--all to Integra's enrichment.

> When I'm handling ports, I try to "set my customers up to succeed."
> This, of course, if why so many folks won't port w/o having a copy of
> a recent invoice. It's in no way a port requirement, but it sure does

It is our requirement as well.

> Interestinly, I had a port recently where a pulled 10-20 #'s from
> Integra, all from the same account. One failed for open orders. The
> rest succeeded. The customer of course denied having any open orders.
> A month or so later it succeeded; we never knew why.

We just had one number out of a large block fail supposedly for not having
CSR.  Um, right.

One of the big frustrations with this is that sometimes we need to port
from an Integra account to two ULCs (we outsource our fax service, those
numbers don't go to our voice ULCs).  No other carrier has ever given us a
denial for multiple orders, only Integra.

Does someone know of a list of rules on porting and reasons for denial that
can be read by humans?

Carlos Alvarez
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