[VoiceOps] Main number fail-safe solution for small ITSP

Carlos Alvarez carlos at televolve.com
Fri Oct 12 13:25:28 EDT 2012

I'm curious how other small VoIP providers handle having a fail-over for
their main (support) phone number in case their entire infrastructure is
unable to take calls.  I know we all build in redundancy, but for the big
what-if scenario where nothing is available and the calls fail, you still
need to take your customer support calls.

We have one carrier who does PSTN failover, but they're far from our
primary or an ideal carrier for us.  None of our major origination
providers do this.

Carlos Alvarez
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