[VoiceOps] Main number fail-safe solution for small ITSP
paul at timmins.net
Fri Oct 12 13:35:44 EDT 2012
Put your tollfree on another resporg (or run your own resporg) and set
it up such that you can redirect your number to an answering service.
On 10/12/2012 01:25 PM, Carlos Alvarez wrote:
> I'm curious how other small VoIP providers handle having a fail-over
> for their main (support) phone number in case their entire
> infrastructure is unable to take calls. I know we all build in
> redundancy, but for the big what-if scenario where nothing is
> available and the calls fail, you still need to take your customer
> support calls.
> We have one carrier who does PSTN failover, but they're far from our
> primary or an ideal carrier for us. None of our major origination
> providers do this.
> Carlos Alvarez
> VoiceOps mailing list
> VoiceOps at voiceops.org
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