[VoiceOps] OT: What do you recommend for help desk software

Alex Balashov abalashov at evaristesys.com
Thu Feb 7 15:02:03 EST 2013

RT has served us well.

On 02/07/2013 01:43 PM, Carlos Alvarez wrote:

> This may be considered slightly off topic here, not sure.  I figured
> some of you would have insight and recommendations as many people here
> have a business similar to ours.  We have several small companies who
> share workers, clients, and contractors in various ways.  We have been
> using Zendesk for our help desk, but it's tough because they won't allow
> one person to be in multiple organizations.  So we have a contractor who
> is John-A in company A and John-B for company B, etc.  Annoying.  We are
> looking for other options, hosted preferred, but we can fire it up in a
> VM if we need to.  We are small and would have about six help desk agent
> types, and only a few hundred end users.  We don't need highly advanced
> features like RT would provide; simplicity and customer acceptance is
> the highest priority.  Must accept tickets/replies by e-mail.  Most of
> our tickets are handled in a day, and are fairly simple, while maybe 5%
> linger for weeks as they are complex, but those still don't need a bunch
> of details in them.
> --
> Carlos Alvarez
> TelEvolve
> 602-889-3003
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Alex Balashov - Principal
Evariste Systems LLC
235 E Ponce de Leon Ave
Suite 106
Decatur, GA 30030
United States
Tel: +1-678-954-0670
Web: http://www.evaristesys.com/, http://www.alexbalashov.com/

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