[VoiceOps] Business Intelligence Tool for Calling Pattern Analysis

Keith LeClaire kleclaire at mywdt.com
Tue Feb 19 14:00:12 EST 2013

We are looking for a system, either out of the box or custom solution, that would allow us to dig deeper into our customers calling patterns and costs down to the account level. Things like calls per hour, metrics on their destinations, number of calls, length of calls, etc.

Just wondering what other people maybe be using to do this sort of analysis and if there are any recommendations out there.


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