[VoiceOps] 911 address policy for company phones at home

[Mike Ray]

Hi Carlos,

Here is the link to exactly what you were looking for:

http://transition.fcc.gov/cgb/consumerfacts/voip911.pdf

As you can see, what they are asking for is quite specifically illegal for
you to do.  You seem to have a duty to refuse.

Regards,

Mike

Mike Ray, MBA, CNE, CTE
Astro Companies, LLC
11523 Palm Brush Trail #401
Lakewood Ranch, FL  34202
DIRECT: 941 600-0207
http://www.astrocompanies.com


-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org]
On Behalf Of Joshua Goldbard
Sent: Friday, January 18, 2013 11:08 AM
To: Carlos Alvarez
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] 911 address policy for company phones at home

I can't look up the document now, but all registered exchange carriers are
required by law to route 911. If you don't populate the e911 info, the call
will still go through, only it'll route to the national 911 line and the
response will be delayed.

I, personally, would avoid exposing my organization to such a liability if
at all possible.

That being said, the accuracy of e911 information is questionable at best.
What if I'm talking on my soft phone? What if I'm talking on my soft phone
on the other side of the country?

The FCC does not strictly regulate VoIP communications technology unless
you're a LEC. Even then it's all quite unclear (see pending rulings on
MagicJack et al).

My point is this: e911, from a regulatory standpoint, is a strange beast. I
am not a lawyer, but you might ask your counsel what the implications of a
delayed 911 call are and who is culpable from a financial perspective.

Hope that helps!!

Cheers,
Joshua

Sent from my iPhone

On Jan 18, 2013, at 7:53 AM, "Carlos Alvarez" <carlos at televolve.com> wrote:

> We have a customer who wants us to block 911 on the phones that they give
to key employees to take home.  They don't want to pay fees for 911 service
at each home (which is stupid, since it's so cheap, but that's a
digression).  I told them this is "illegal" but they asked to see the law,
and I can't actually find something that says so.  Yet that's the common
knowledge around the industry.  I do have the FCC documents that require an
ITSP to provide the service, but the customer contends it doesn't apply to
this specific case.
> 
> So two questions...
> 
> Does anyone here allow their customers to do this?
> 
> What is the best document to give the customer to support our position?
> 
> -- 
> Carlos Alvarez
> TelEvolve
> 602-889-3003
> 
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops

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