[VoiceOps] 711 relay

[Nathan Anderson]

How do you do the translations?  Do you simply look at the number of the caller and assume that they are calling from the state that their NPA belongs to?  What if the customer has a DID from one state but is physically located in another?  Do you consult their on-file E911 address to determine what number to send the call to?

-- Nathan

-----Original Message-----
From: voiceops-bounces at voiceops.org [mailto:voiceops-bounces at voiceops.org] On Behalf Of Paul Timmins
Sent: Wednesday, March 20, 2013 5:19 PM
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] 711 relay

On 03/20/2013 07:01 PM, Carlos Alvarez wrote:


	On Wed, Mar 20, 2013 at 3:23 PM, Paul Timmins <paul at timmins.net> wrote:
	

		http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-257293A1.pdf
		
		That's between you and your regulatory agencies you feel regulate you, but I consider it a mandate if for no other reason than "I have cables under there and I don't want my customers digging them up".


	Ugh, a mandate I was unaware of.  For an ITSP with customers nationally, that's going to be a bit of a challenge.

	How do most of you handle routing this?

The Common Ground Alliance publishes a state by state list here: http://www.call811.com/state-specific.aspx

They're all toll free numbers and usually 1 number per state so digit translations are easy.