[VoiceOps] 711 relay

Tony pasq77 at gmail.com
Wed Mar 20 17:45:35 EDT 2013

711 is a Federal mandate in the US and in Canada it is also required. To
resolve in the US we used Bandwidth.com there acquisition of Dash makes it
easy and you can route over the internet or establish a SIP trunk. Its
fairly inexpensive since it does not really occur that often but is
required for compliance reasons. For Canada we chose a partner and
translate it to the partners TF number. Many carriers both US and Canada
will allow this for a fairly low rate .50 cents. Just check with the
carriers for pricing all of them support it in one way or another.



On Wed, Mar 20, 2013 at 2:25 PM, Nathan Anderson <nathana at fsr.com> wrote:

> Question for other ITSPs out there: what are you doing for 711 TTY relay
> services?
> I know so little about this area it's sad.  Are we supposed to either
> staff our own relay staff, pass them off to a third-party relay service, or
> pass the calls off to a state-provided service?  Can this be done with a
> third-party service a-la what 911Enable and friends do for 911 PSAP
> routing?  What companies out there provide services like this?
> If the states you provide service in have an 800 number for connecting to
> a state-run relay service, can I simply translate 711 to the appropriate
> 800 number and terminate the 800 call as I normally would?
> Thanks,
> --
> Nathan Anderson
> First Step Internet, LLC
> nathana at fsr.com
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