[VoiceOps] 711 relay

[Eric Fort]

711 poses an interesting proposition for VoIP as relay services go both
ways.  It's not always a voice caller dialing 711 but TDD calls as well.
Generally inbound calls get sorted by some sort of auto attendant where
calls that detect some form of modem tone (TDD) signaling go to one
operator and other calls are voice.  While the TDD traffic is relatively
low bit rate fsk it's still modem traffic conveying digital rather than
analogue data.  How is the TDD case being handled?

Eric Fort
FortConsulting

On Wed, Mar 20, 2013 at 2:25 PM, Nathan Anderson <nathana at fsr.com> wrote:

> Question for other ITSPs out there: what are you doing for 711 TTY relay
> services?
>
> I know so little about this area it's sad.  Are we supposed to either
> staff our own relay staff, pass them off to a third-party relay service, or
> pass the calls off to a state-provided service?  Can this be done with a
> third-party service a-la what 911Enable and friends do for 911 PSAP
> routing?  What companies out there provide services like this?
>
> If the states you provide service in have an 800 number for connecting to
> a state-run relay service, can I simply translate 711 to the appropriate
> 800 number and terminate the 800 call as I normally would?
>
> Thanks,
>
> --
> Nathan Anderson
> First Step Internet, LLC
> nathana at fsr.com
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