[VoiceOps] Broadsoft MoH

Tue Aug 19 12:14:52 EDT 2014

Are you in it 100k before getting your first customer live?

-----Original Message-----
From: Matt Yaklin [mailto:myaklin at g4.net] 
Sent: Tuesday, August 19, 2014 10:59 AM
To: Adam Vocks
Cc: Alex Hardie; Peter E; voiceops at voiceops.org
Subject: Re: [VoiceOps] Broadsoft MoH

While I dont know exact pricing I can tell you they hit you with a nice one time fee for the two servers to start. IBM servers running redhat in our case. Pretty much everything is licensed in detail.
Each server, running VMs, contains an app server, a network server, a media server, a profile server, and an xsp server (I forget the name of it and things have changed a bit in recent upgrades I believe).

You can choose to get a blade setup and put each service on it's own server. Or whatever. Geographic redundancy. You name it.

The CDR server using oracle was pretty expensive and you require that so users can see their calls... or whip up something on your own.

What hurts is the yearly maitainence fee on your licenses in our case.
So if you are not using them efficiently you are throwing money out the window paying for support on licenses you bought but are not getting revenue on.

There are a lot of catches you learn over time. Take call centers for example. They come in 3 flavors so you have to understand what biz customers really want before setting it all up.

Polycom phones work the best for us. Yealink does ok if you want something cheaper. The process of setting up the first phone sucks but once done you get auto provisioning features.

Customers find the web interface daunting at first. Even techy people.
But I think it is nice and done as well as they could.

Integration with salesforce worked like a charm. I was impressed.

Their xchange support resource website sucks for searching but eventually you find what you need. Tons and tons of docs on everything for each release.

It does a lot. Rock solid. Almost every case of a problem was not Broadsoft.
Except for some patches revolving around java and their applications customers can use.

All in all, I like it. Add a Acme pair in front of it and you have a powerful setup.

matt

On Tue, 19 Aug 2014, Adam Vocks wrote:

> 
> Anyone care to say what a Broadsoft implementation costs?B  I really don?t even know what broadsoft sells, is it hardware box that we rack up in our data center?
> 
> B
> 
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of 
> Alex Hardie
> Sent: Tuesday, August 19, 2014 10:16 AM
> To: Peter E
> Cc: voiceops at voiceops.org
> Subject: Re: [VoiceOps] Broadsoft MoH
> 
> B
> 
> It's pretty advanced guys - and expensive for a reason - it's bullet 
> proof. B Those centered around it being a POTS replacement are correct - when you look at business continuity, scalability and reliability. B Taking those points into consideration it is the only platform that can exceed six 9's.
> 
> B
> 
> Even more so when you compare it to something like Call Manager or an 
> Asterisk derivative... Asking either to scale is a mistake - at any 
> load they become as unstable as Gladys Kravitz on a triple 
> espresso...B
> 
> Sent from my iPhone
> 
> 
> On Aug 19, 2014, at 9:30 AM, Peter E <peeip989 at gmail.com> wrote:
>
>       It may not be "the most advanced" but I'm not sure I agree with your "POTS replacement" assessment either. We have many, many enterprise customers and BW
>       suits them just fine.
> 
> B
> 
> B
> 
> 
> On Aug 19, 2014, at 7:11 AM, Alex Balashov <abalashov at evaristesys.com> wrote:
> 
> The idea that Broadsoft is "the most advanced softswitch out there" is woefully misguided. It is "the most expensive softswitch out there"..
> 
> Otherwise, its feature set is geared toward generic, cookie-cutter POTS replacement.
> 
> On 18 August 2014 22:32:25 GMT-04:00, Colton Conor <colton.conor at gmail.com> wrote:
> 
> I was talking with a friend about their broadsoft implementation, and they mentioned that the had a client complaining about Broadsoft's music on hold's features.
> Basically, the said you could only upload one music file at a time, 
> and it would only play the beginning of that file every time. Plus you 
> can only upload a .wav file, and broadsoft won't convert a .mp3 or 
> other audio file for you.B
> 
> B
> 
> Sure enough I checked out Wholesalers implementation, and found the 
> same thing. Is this true for all Broadsoft installations? This seems 
> like quite a feature limitation for the most advanced softswitch out 
> there.B
> 
> ______________________________________________________________________
> ______________________________________________________________________
> _____________________________
> 
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
> 
> 
> --
> Sent from my mobile, and thus lacking in the refinement one might expect from a fully fledged keyboard.
> 
> Alex Balashov - Principal
> Evariste Systems LLC
> 235 E Ponce de Leon Ave
> Suite 106
> Decatur, GA 30030
> United States
> Tel: +1-678-954-0671
> Web: http://www.evaristesys.com/, http://www.alexbalashov.com
> 
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>       _______________________________________________
>       VoiceOps mailing list
>       VoiceOps at voiceops.org
>       https://puck.nether.net/mailman/listinfo/voiceops
> 
> 
>