[VoiceOps] Play Message or Media File with Broadsoft

[Colton Conor]

Mark,

What is intercept user, and how do you enable it? We are using a
wholesaler, and they have never mentioned this feature.

On Mon, Dec 15, 2014 at 3:30 PM, Mark Price <mark.price at spiritcom.com>
wrote:
>
>  We use intercept user with a custom message and that works well for a
> message only.
>
>
>
> -mark
>
>
>
>
>
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Gast,
> Jim
> *Sent:* Monday, December 15, 2014 4:26 PM
> *To:* Brad Anouar; Colton Conor
>
> *Cc:* voiceops at voiceops.org
> *Subject:* Re: [VoiceOps] Play Message or Media File with Broadsoft
>
>
>
> Is the “Greeting-Only Mailbox” a way to solve this problem?  See
> GreetingOnlyMailboxOptionFD-R180.pdf in xchange.
>
>
>
> Cheers,
>
>
>
> / Jim Gast, TDS Telecom
>
>
>
> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org
> <voiceops-bounces at voiceops.org>] *On Behalf Of *Brad Anouar
> *Sent:* Monday, December 15, 2014 2:54 PM
> *To:* Colton Conor
> *Cc:* voiceops at voiceops.org
> *Subject:* Re: [VoiceOps] Play Message or Media File with Broadsoft
>
>
>
> Broadsoft introduced a new type of AA license (AA Standard) in R20 that
> allows for multiple layer auto attendants. It is not the perfect solution
> for your scenario, but it is slightly better than having to use multiple AA
> basic licenses.
>
>
>
> Good luck,
>
>
>
> Brad
>
>
>
> On Mon, Dec 15, 2014 at 10:53 AM, Colton Conor <colton.conor at gmail.com>
> wrote:
>
> We have a client that wants an auto attendant. They want their option 1 to
> be play an message to the customer (like store hours). How would you play a
> media file in Broadsoft. The only way I can see possible is to burn a voice
> mailbox license and make a *55 to the voicemail box with the recording as
> the message, or use another auto attendant tree for the announcement. Both
> options are expensive. Does broadsoft have a play a media file option I
> don't know about? Something where you could assign a wave file to an
> extension?
>
>
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>
>
>
> --
>
> *Brad Anouar*
> *Director of Systems Engineering*
> *Email **brad.anouar at masergy.com <brad.anouar at masergy.com>*
> *Office *+1 310 360 2028
>
>
> [image: Image removed by sender.]
>
> *www.m <http://www.masergy.com/>asergy.com <http://www.masergy.com/>*
>
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