[VoiceOps] Play Message or Media File with Broadsoft

Gast, Jim jim.gast at tdstelecom.com
Mon Dec 15 16:25:46 EST 2014

Is the “Greeting-Only Mailbox” a way to solve this problem?  See GreetingOnlyMailboxOptionFD-R180.pdf in xchange.


/ Jim Gast, TDS Telecom

From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Brad Anouar
Sent: Monday, December 15, 2014 2:54 PM
To: Colton Conor
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Play Message or Media File with Broadsoft

Broadsoft introduced a new type of AA license (AA Standard) in R20 that allows for multiple layer auto attendants. It is not the perfect solution for your scenario, but it is slightly better than having to use multiple AA basic licenses.

Good luck,


On Mon, Dec 15, 2014 at 10:53 AM, Colton Conor <colton.conor at gmail.com<mailto:colton.conor at gmail.com>> wrote:
We have a client that wants an auto attendant. They want their option 1 to be play an message to the customer (like store hours). How would you play a media file in Broadsoft. The only way I can see possible is to burn a voice mailbox license and make a *55 to the voicemail box with the recording as the message, or use another auto attendant tree for the announcement. Both options are expensive. Does broadsoft have a play a media file option I don't know about? Something where you could assign a wave file to an extension?

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Brad Anouar
Director of Systems Engineering
Email brad.anouar at masergy.com<mailto:brad.anouar at masergy.com>
Office +1 310 360 2028

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