[VoiceOps] Play Message or Media File with Broadsoft

[Colton Conor]

I don't think I have this option from our wholesaler, so I will have to ask
them to implement it.

So can you assign an extension to this intercept user? Does intercept have
a start feature code? Like I wanted option 1 of the  auto attendant to be
an intercept with play a message, how would I make prompt 1 do that?

On Tue, Dec 16, 2014 at 7:58 AM, Shripal Daphtary <shripald at gmail.com>
wrote:
>
> It's under intercept group in utilities under the group. It allows you to
> redirect a call to another location or play a greeting when a number is
> called.
>
> [image: image1.PNG]
> Shripal
>
> On Dec 16, 2014, at 8:42 AM, Colton Conor <colton.conor at gmail.com> wrote:
>
> Mark,
>
> What is intercept user, and how do you enable it? We are using a
> wholesaler, and they have never mentioned this feature.
>
> On Mon, Dec 15, 2014 at 3:30 PM, Mark Price <mark.price at spiritcom.com>
> wrote:
>
>>  We use intercept user with a custom message and that works well for a
>> message only.
>>
>>
>>
>> -mark
>>
>>
>>
>>
>>
>> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Gast,
>> Jim
>> *Sent:* Monday, December 15, 2014 4:26 PM
>> *To:* Brad Anouar; Colton Conor
>>
>> *Cc:* voiceops at voiceops.org
>> *Subject:* Re: [VoiceOps] Play Message or Media File with Broadsoft
>>
>>
>>
>> Is the “Greeting-Only Mailbox” a way to solve this problem?  See
>> GreetingOnlyMailboxOptionFD-R180.pdf in xchange.
>>
>>
>>
>> Cheers,
>>
>>
>>
>> / Jim Gast, TDS Telecom
>>
>>
>>
>> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org
>> <voiceops-bounces at voiceops.org>] *On Behalf Of *Brad Anouar
>> *Sent:* Monday, December 15, 2014 2:54 PM
>> *To:* Colton Conor
>> *Cc:* voiceops at voiceops.org
>> *Subject:* Re: [VoiceOps] Play Message or Media File with Broadsoft
>>
>>
>>
>> Broadsoft introduced a new type of AA license (AA Standard) in R20 that
>> allows for multiple layer auto attendants. It is not the perfect solution
>> for your scenario, but it is slightly better than having to use multiple AA
>> basic licenses.
>>
>>
>>
>> Good luck,
>>
>>
>>
>> Brad
>>
>>
>>
>> On Mon, Dec 15, 2014 at 10:53 AM, Colton Conor <colton.conor at gmail.com>
>> wrote:
>>
>> We have a client that wants an auto attendant. They want their option 1
>> to be play an message to the customer (like store hours). How would you
>> play a media file in Broadsoft. The only way I can see possible is to burn
>> a voice mailbox license and make a *55 to the voicemail box with the
>> recording as the message, or use another auto attendant tree for the
>> announcement. Both options are expensive. Does broadsoft have a play a
>> media file option I don't know about? Something where you could assign a
>> wave file to an extension?
>>
>>
>> _______________________________________________
>> VoiceOps mailing list
>> VoiceOps at voiceops.org
>> https://puck.nether.net/mailman/listinfo/voiceops
>>
>>
>>
>>
>> --
>>
>> *Brad Anouar*
>> *Director of Systems Engineering*
>> *Email **brad.anouar at masergy.com <brad.anouar at masergy.com>*
>> *Office *+1 310 360 2028
>>
>>
>> <image001.jpg>
>>
>> *www.m <http://www.masergy.com/>asergy.com <http://www.masergy.com/>*
>>
> _______________________________________________
> VoiceOps mailing list
> VoiceOps at voiceops.org
> https://puck.nether.net/mailman/listinfo/voiceops
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20141216/b86febaa/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image1.PNG
Type: image/png
Size: 117729 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20141216/b86febaa/attachment-0001.png>