[VoiceOps] Play Message or Media File with Broadsoft

Jay Hennigan jay at west.net
Tue Dec 16 22:57:11 EST 2014

On 12/16/14, 6:20 PM, Colton Conor wrote:
> I don't think I have this option from our wholesaler, so I will have to
> ask them to implement it. 
> So can you assign an extension to this intercept user? Does intercept
> have a start feature code? Like I wanted option 1 of the  auto attendant
> to be an intercept with play a message, how would I make prompt 1 do that? 

This feature is intended for unassigned, disconnected, changed numbers
to play a Jane message along the lines of "The number you have dialed is
not in service", etc. I suppose that it could be used as an
announce-only type of message service although that isn't its intent.

There may be some compatibility or regulatory issues with conventional
TDM callers as intercept messages typically don't return supervision.
This means that if someone dials an intercepted number directly they
wouldn't be billed for the call. This is what you would expect if the
message is to inform you that the dialed number isn't working, which is
its actual designed usage.

To make it work behind an auto attendant you would program the option
digit to route to a number that is intercepted and play its custom
message. I'm not sure if you need an actual telephone number of if an
extension-only user can be intercepted.

The short answer is that it will probably work as you intend but there
may be some corner-case wrinkles.

Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
Impulse Internet Service  -  http://www.impulse.net/
Your local telephone and internet company - 805 884-6323 - WB6RDV

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