[VoiceOps] New reg: FCC-13-135

Peter Beckman beckman at angryox.com
Sun Jan 5 21:32:30 EST 2014

On Sun, 5 Jan 2014, Andrew Melton wrote:

> Are you playing a tone today prior to ring back?  Other than off-hook
> comfort noise, what else is there that would reassure the caller?

  That's what I'm asking. Is there a standard tone to play while the carrier is
  waiting for a connect? Sometimes it takes a second, and even that one
  second of silence after the caller places the call makes them think
  something is broken, or get dissatisfied with the service.

> On Sun, Jan 5, 2014 at 3:58 PM, Frank Bulk <frnkblk at iname.com> wrote:
>> If PDD is *that* long, it's too long.
>> Frank
>> -----Original Message-----
>> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Peter
>> Beckman
>> Sent: Saturday, January 04, 2014 8:04 PM
>> To: Hiers, David
>> Cc: voiceops at voiceops.org
>> Subject: Re: [VoiceOps] New reg: FCC-13-135
>> It makes me wonder if there is a forgotten about tone that should be played
>> while things are occurring but not ringing. Silence just makes me think
>> something is wrong, and if ringing is illegal, what do we play to indicate
>> to the caller that "Hey, we're working here, we know what you dialed, and
>> we're trying to make it happen, but it isn't getting through yet, hold on."
>> Who knows if there is a standards-based tone or sound you play to indicate
>> progress but not completion to ringing?
>> Beckman
>> On Thu, 2 Jan 2014, Hiers, David wrote:
>>> Where are you folks at regarding the reporting requirements and
>>> prohibition on "false audible ringing" in this new reg?
>> ---------------------------------------------------------------------------
>> Peter Beckman                                                  Internet Guy
>> beckman at angryox.com                                 http://www.angryox.com/
>> ---------------------------------------------------------------------------
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Peter Beckman                                                  Internet Guy
beckman at angryox.com                                 http://www.angryox.com/

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