[VoiceOps] New reg: FCC-13-135

[Jimmy Hess]

On Sun, Jan 5, 2014 at 8:32 PM, Peter Beckman <beckman at angryox.com> wrote:

>
>  That's what I'm asking. Is there a standard tone to play while the
> carrier is
>  waiting for a connect? Sometimes it takes a second, and even that one
>  second of silence after the caller places the call makes them think
>  something is broken, or get dissatisfied with the service.


I would say either 1 second of 'comfort noise',  or stretch the dialtone
out an additional second.

However,  you should strive to eliminate such delays.   If there is a delay
of 1 or 2 whole seconds, or worse, before the remote switch is ringing,
 something seems quite wrong.

Playing any tone other than "RING"  is going to likely be  an unfamiliar
tone or out of place tone and cause even more confusion or error reports
than 1 second of silence.

Although one might look at the possibility of a modified 'ringback' tone,
 that sounds distinctive:  it would seem to be equally disallowed by the
new rules, for telcos.

>

--
-JH
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/voiceops/attachments/20140105/9f926860/attachment.html>