[VoiceOps] New reg: FCC-13-135
pasq77 at gmail.com
Mon Jan 6 11:52:40 EST 2014
We used to have some high PDD it was our own fault. We worked around by
using a recording "company x is placing your call" it sounds quick but it
worked and we received very few complaints.
On Sun, Jan 5, 2014 at 6:55 PM, Jimmy Hess <mysidia at gmail.com> wrote:
> On Sun, Jan 5, 2014 at 8:32 PM, Peter Beckman <beckman at angryox.com> wrote:
>> That's what I'm asking. Is there a standard tone to play while the
>> carrier is
>> waiting for a connect? Sometimes it takes a second, and even that one
>> second of silence after the caller places the call makes them think
>> something is broken, or get dissatisfied with the service.
> I would say either 1 second of 'comfort noise', or stretch the dialtone
> out an additional second.
> However, you should strive to eliminate such delays. If there is a
> delay of 1 or 2 whole seconds, or worse, before the remote switch is
> ringing, something seems quite wrong.
> Playing any tone other than "RING" is going to likely be an unfamiliar
> tone or out of place tone and cause even more confusion or error reports
> than 1 second of silence.
> Although one might look at the possibility of a modified 'ringback' tone,
> that sounds distinctive: it would seem to be equally disallowed by the
> new rules, for telcos.
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