[VoiceOps] New reg: FCC-13-135

[Tony]

We used to have some high PDD it was our own fault. We worked around by
using a recording "company x is placing your call" it sounds quick but it
worked and we received very few complaints.

Tony


On Sun, Jan 5, 2014 at 6:55 PM, Jimmy Hess <mysidia at gmail.com> wrote:

> On Sun, Jan 5, 2014 at 8:32 PM, Peter Beckman <beckman at angryox.com> wrote:
>
>>
>>  That's what I'm asking. Is there a standard tone to play while the
>> carrier is
>>  waiting for a connect? Sometimes it takes a second, and even that one
>>  second of silence after the caller places the call makes them think
>>  something is broken, or get dissatisfied with the service.
>
>
> I would say either 1 second of 'comfort noise',  or stretch the dialtone
> out an additional second.
>
> However,  you should strive to eliminate such delays.   If there is a
> delay of 1 or 2 whole seconds, or worse, before the remote switch is
> ringing,  something seems quite wrong.
>
> Playing any tone other than "RING"  is going to likely be  an unfamiliar
> tone or out of place tone and cause even more confusion or error reports
> than 1 second of silence.
>
> Although one might look at the possibility of a modified 'ringback' tone,
>  that sounds distinctive:  it would seem to be equally disallowed by the
> new rules, for telcos.
>
>>
>
> --
> -JH
>
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