[VoiceOps] Multi Tenant Commercial Softswitch Besides Broadsoft

Jay Stewart jstewart at nextiva.com
Wed Jul 30 17:01:59 EDT 2014

Yes indeed, partial deployment makes it difficult to get all the functionality you are looking for.  Yes the SMS is a separate package, but the point behind this is BroadSoft has three primary product lines:  1)  BroadWorks,  2)  BroudTouch, and BroadCloud which have some overlap and integration into what they consider the overall UC ONE solution.  SMS is part of the BroudTouch product family which includes, Business Communicator, Mobile Link and SMS.

The issues while traveling can exasperate QoS on phone calls when switching from a 4G to 3G for example, however data ‘does’ transfer from one tower to the next.  The newer release of BTBC Client (R20) specifically addresses these issues and have dramatically improved since the initial release 9.0 and 10.0.  I enjoy using my smart phone as my business line (well an SCA).  I use it when I’m working from home, commuting, and hand off from calls.

With that said, I only have experience on a few technologies including BroadSoft BroadWorks.

I wish you well on your search!

Jay Stewart
NextOS Sr. Systems Administrator
(480) 426-0099 | jstewart at nextiva.com<mailto:jstewart at nextiva.com>
8800 E. Chaparral Road, Suite 300 | Scottsdale, AZ 85250

From: Colton Conor [mailto:colton.conor at gmail.com]
Sent: Wednesday, July 30, 2014 1:52 PM
To: Jay Stewart
Cc: voiceops at voiceops.org
Subject: Re: [VoiceOps] Multi Tenant Commercial Softswitch Besides Broadsoft


Our provider has partially deployed UC-One. They don't support call through/mobility/SMS functionality though, so we find it limiting so far. Correct me if I am wrong but SMS though Broadsoft is still done the Message Now application that is separate and not integrated with UC-One right?

I like the idea of using cellular minutes as SIP clients on smartphones don't work well especially when traveling. Cellular voice calls jump between towers when traveling in a call, but data does not. I have heard some Broadsoft providers have integrate with Sprint's wireless solution.

On Wed, Jul 30, 2014 at 3:12 PM, Jay Stewart <jstewart at nextiva.com<mailto:jstewart at nextiva.com>> wrote:
Have you tried BroadSoft’s UC One BroudTouch Business Communicator Solution (BTBC).  I don’t know of ones that can top Mobile & Desktop effectively and still deliver an application rich technology.  They also support Mobile Link integrating the cell phone service as well as SMS.  We have deployed he full UC One solution.

Jay Stewart
NextOS Sr. Systems Administrator
(480) 426-0099<tel:%28480%29%20426-0099> | jstewart at nextiva.com<mailto:jstewart at nextiva.com>
8800 E. Chaparral Road, Suite 300 | Scottsdale, AZ 85250

From: VoiceOps [mailto:voiceops-bounces at voiceops.org<mailto:voiceops-bounces at voiceops.org>] On Behalf Of Colton Conor
Sent: Tuesday, July 29, 2014 7:42 AM
To: voiceops at voiceops.org<mailto:voiceops at voiceops.org>
Subject: [VoiceOps] Multi Tenant Commercial Softswitch Besides Broadsoft

What carrier and service provider multitenant softswitch and pbx systems are on the market today besides Broadsoft? We use a Broadsoft solution today. We like the redundancy that Broadsoft offers, and the fact that it just works. However, they are starting to seriously lack features, and there are too many Broadsoft competitors. We are finding that our Broadsoft offering is no different than Comcast, Verizon, or other local providers that offer Broadsoft services to.

We are really looking for something that integrates well for the mobile worker. The ability to use their cell phone with the service is key for us. The day's of clients buying $300 Polycom IP phones are slowing down. However, people understand the value and are willing to spend $600 on a smartphone.

What commercial solutions are there?

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