[VoiceOps] PDD: What's acceptable?

Alex Balashov abalashov at evaristesys.com
Wed Jun 25 15:32:23 EDT 2014

On 06/25/2014 03:19 PM, David Wessell wrote:
> I'm curious how everyone handles this.. Do you run reports and open
> tickets proactively with vendors that have high PDD? Do you just wait
> for clients to complain and than address specific numbers?
> I've recently been thinking about running reports and everything over 10
> seconds gets reported to the vendor in question. But I don't want them
> to hate me.

They're not going to so much hate as simply ignore you.

Vendors are only interested in PDD reports where the PDD is 
substantially outside of standard deviation over the mean. Their mean.

Alex Balashov - Principal
Evariste Systems LLC
Tel: +1-678-954-0670
Web: http://www.evaristesys.com/, http://www.alexbalashov.com/

Please be kind to the English language:


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