[VoiceOps] PDD: What's acceptable?

[Joseph Jackson]

Depends on the destination.    Apparently  some customers of ours report any PDD over 5 secs.  We work any and all tickets we get submitted.

Joseph


-----Original Message-----
From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Alex Balashov
Sent: Wednesday, June 25, 2014 2:32 PM
To: voiceops at voiceops.org
Subject: Re: [VoiceOps] PDD: What's acceptable?

On 06/25/2014 03:19 PM, David Wessell wrote:
> I'm curious how everyone handles this.. Do you run reports and open 
> tickets proactively with vendors that have high PDD? Do you just wait 
> for clients to complain and than address specific numbers?
>
> I've recently been thinking about running reports and everything over 
> 10 seconds gets reported to the vendor in question. But I don't want 
> them to hate me.

They're not going to so much hate as simply ignore you.

Vendors are only interested in PDD reports where the PDD is substantially outside of standard deviation over the mean. Their mean.

--
Alex Balashov - Principal
Evariste Systems LLC
Tel: +1-678-954-0670
Web: http://www.evaristesys.com/, http://www.alexbalashov.com/

Please be kind to the English language:

http://www.entrepreneur.com/article/232906
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