[VoiceOps] PDD: What's acceptable?

[Carlos Alvarez]

We only have one customer who cares/tracks this.  We ignore it until
they complain (and they generate excellent reports down to the
millisecond).  I don't recall anyone else every complaining about it,
so we've never cared.


On Wed, Jun 25, 2014 at 12:19 PM, David Wessell <david at ringfree.biz> wrote:
> I'm curious how everyone handles this.. Do you run reports and open tickets
> proactively with vendors that have high PDD? Do you just wait for clients to
> complain and than address specific numbers?
>
> I've recently been thinking about running reports and everything over 10
> seconds gets reported to the vendor in question. But I don't want them to
> hate me.
>
> Thanks
> David
>
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