[VoiceOps] Humans break things, was: Call established before...

Jay Ashworth jra at baylink.com
Thu Jun 26 02:01:35 EDT 2014


Can only log in sitting down, not standing up.

-- jr "touchtyping; swapped keycaps" a

On June 16, 2014 5:39:48 PM EDT, Jay Hennigan <jay at west.net> wrote:
>On 6/16/14 9:46 AM, Carlos Alvarez wrote:
>> I had a funny echo problem in a call center (funny only because the
>> days I spend trying to fix it were billable)...  We went through
>> everything technical, and all my people were frustrated.  I went to
>> the site and watched them work.  Turns out almost all the women would
>> put the headset band behind their head to avoid messing up their
>> which put the ear pad at an angle relative to their ears.  They'd
>> it to max to make up for that.  In this position, the ear pad was
>> pointed directly at the microphone, which happily picked up the sound
>> and repeated it.
>Here's my humans-break-things story:
>Jay Hennigan - CCIE #7880 - Network Engineering - jay at impulse.net
>Impulse Internet Service  -  http://www.impulse.net/
>Your local telephone and internet company - 805 884-6323 - WB6RDV
>VoiceOps mailing list
>VoiceOps at voiceops.org

Sent from my Android phone with K-9 Mail. Please excuse my brevity.
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