[VoiceOps] PDD: What's acceptable?

[Nick Crocker]

I would say 6 seconds is pushing it, a lot of peoples equipment will send a
CANCEL once their PDD timer expires if there is no 18X response within 6-8
seconds.
With that said, we do not actively track it right now and handle PDD issues
if they are reported to us and then pass them to the ULC that call egressed
unless of course we are the reason for the delay which we rarely are.

Nick


On Thu, Jun 26, 2014 at 10:23 AM, David Thompson <dthompson at esi-estech.com>
wrote:

> Rural areas give us a lot of PDD as well.
>
> David Thompson
> Network Services Support Technician
> (O) 858.357.8794
> (F) 858-225-1882
> (E) dthompson at esi-estech.com
> (W) www.esi-estech.com
>
> -----Original Message-----
> From: VoiceOps [mailto:voiceops-bounces at voiceops.org] On Behalf Of Darren
> Schreiber
> Sent: Wednesday, June 25, 2014 7:02 PM
> To: Jay Hennigan; voiceops at voiceops.org
> Subject: Re: [VoiceOps] PDD: What's acceptable?
>
> On 6/25/14, 6:52 PM, "Jay Hennigan" <jay at west.net> wrote:
>
> You think they would give us a 5XB ka-clunk-pop, some muted MF followed by
> hiss, panel-clicks and a ker-chirp on answer if they're trying to emulate
> the good old days.  :-)
>
> ------------
>
>
>
> At least that could be considered ³progress / early media² so the customer
> would be aware their call is slowly being connected!!!
>
> - Darren
>
>
>
>
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