[VoiceOps] Canadian Toll Free

[Jared Geiger]

I've had the same issue. From what I can figure, it stems from the Toll
Free provider expecting the call to come in via a Canadian trunk but it
comes in via a US trunk instead. So the call gets blocked because transport
most likely costs more than expected. Similar situation as dumping long
distance calls onto a local tandem here in the US to bypass toll charges.

What I've also found is Canadian providers tend to charge for terminating
TF traffic whereas in the US, providers pay you to terminate the traffic.

So if there is a Canadian provider willing to accept TF calls and not
charge, I'm up for interconnecting to fix this issue.

Jared


On Tue, May 6, 2014 at 1:32 PM, PE <peeip989 at gmail.com> wrote:

> Sorry if it is not clear. The issue is dialing Canadian TF from a Canadian
> DID. That TF number is reachable from US numbers as well as customers can
> call them from their Canadian cell phones, etc. It is something peculiar
> with terminating to Canadian TF when the call is routed from the US, or so
> it seems.
>
>
> On Tue, May 6, 2014 at 4:07 PM, Oren Yehezkely <orenyny at gmail.com> wrote:
>
>> Sorry, I am not sure I understand the problem.
>>
>> Are you trying to call from a Canadian number to a (US) TFN?
>>
>> As far as I know the owner of the TFN should allow traffic from Canadian
>> numbers.
>> If he blocks calls from Canada (because it is more expensive...)
>> then the calls will not go through.
>>
>> Did you try those TFNs from other Canadian numbers (such as Rogers Bell
>> etc')?
>> This will give you an indication if the TFN is blocked for Canada, or
>> there is a problem specific to your provider's network.
>>
>> Oren
>>
>>
>> On Tue, May 6, 2014 at 3:18 PM, Ivan Kovacevic <
>> ivan.kovacevic at startelecom.ca> wrote:
>>
>>> Originating Carrier/LATA I would suspect. Sometimes the application will
>>> block all non-Canadian NPAs (Including TF), but as you pointed out – if you
>>> are using a Canadian number as the ANI and still can’t get through then
>>> it’s a network based issue.
>>>
>>>
>>>
>>> Most of the time yes… TF to TF is still spotty.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> Ivan
>>>
>>> *From:* PE [mailto:peeip989 at gmail.com]
>>> *Sent:* Tuesday, May 06, 2014 3:11 PM
>>> *To:* Ivan Kovacevic
>>> *Cc:* voiceops at voiceops.org
>>> *Subject:* Re: [VoiceOps] Canadian Toll Free
>>>
>>>
>>>
>>> Thanks for the quick reply, Ivan. Can you shed some light on who/why
>>> these are getting blocked? And if we interconnect directly with you this
>>> issue goes away?
>>>
>>>
>>>
>>> On Tue, May 6, 2014 at 3:08 PM, Ivan Kovacevic <
>>> ivan.kovacevic at startelecom.ca> wrote:
>>>
>>> Hi Pete,
>>>
>>>
>>>
>>> We handle this type of traffic for a number of US-based hosted providers
>>> and US-based clients with Canadian offices, who have the exact same problem
>>> as you. We are based in Canada.
>>>
>>>
>>>
>>> BTW, Toll Free to Toll Free is not supposed to work… and if it does,
>>> it’s by luck… so I wouldn’t rely on this.
>>>
>>>
>>>
>>> Cheers.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> Ivan Kovacevic
>>>
>>> Star Telecom | www.startelecom.ca | SIP Based Services for Contact
>>> Centers
>>>
>>>
>>>
>>> *From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *
>>> PE
>>> *Sent:* Tuesday, May 06, 2014 3:04 PM
>>> *To:* voiceops at voiceops.org
>>> *Subject:* [VoiceOps] Canadian Toll Free
>>>
>>>
>>>
>>> Greetings VoiceOpers,
>>>
>>>
>>>
>>> There are a handful of US SIP carriers who offer the promise of doing
>>> business in Canada with Canadian DID's. The challenge we've seen is that
>>> when you call some toll free numbers from those Canadian DID's the call
>>> gets blocked by the far end, presumably because the switching equipment is
>>> in the US. No issues dialing the same numbers from the US.
>>>
>>>
>>>
>>> We've attempted to deliver these calls over numerous different carriers
>>> with the same results. Talking with some of these carriers, we're told this
>>> is a known frustration and noone seems to have a way around it. The only
>>> thing that has helped even a little is if the customer is willing to use a
>>> toll free number as the Originating ANI, but even then it is spotty.
>>>
>>>
>>>
>>> We're not trying to do any sort of toll bypass or anything unsavory.
>>> Just want to be able to serve US customers who happen to also have some
>>> Canadian locations.
>>>
>>>
>>>
>>> Anyone have a solve for this?
>>>
>>>
>>>
>>> Thanks,
>>> Pete
>>>
>>>
>>>
>>> _______________________________________________
>>> VoiceOps mailing list
>>> VoiceOps at voiceops.org
>>> https://puck.nether.net/mailman/listinfo/voiceops
>>>
>>>
>>
>
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