[VoiceOps] Key System Using Polycom VVX

chris tknchris at gmail.com
Tue Apr 14 14:49:11 EDT 2015

I have to second this, we used to do alot of polycoms when we started and
clients were very frustrated with random reboots and we saw this with all
the models and it we spent alot of time on it ourselves and with polycom
and it just seemed to never completely go away. we eventually had to bail
because the price point wasnt the best and lack of SCA and the sporadic
issues just generated too much support manpower.

we have a few small clients still using them and tolerating the issues
because otherwise the hardware is a complete waste but they arent thrilled

On Mon, Aug 18, 2014 at 6:24 PM, Joshua Elson <joshelson at gmail.com> wrote:

> SLA/SCA functionality, if that's what desired, on the VVX line is spotty
> at best and is not supported at all on Asterisk/Switchvox, at least not in
> the way your users will likely expect.  At worst, it just simply doesn't
> work.  Not to mention that the VVX phone performance has been... let's call
> it "questionable," to put it mildly.  We've deployed many hundreds of them
> and we see pretty consistent complaints about laggy touchscreen performance
> and we get random reboots followed by core dumps from the phones on our
> provisioning infrastructure dozens of times every week.  If you're looking
> for key system features and thinking of using the VVX expansions, they
> barely work (and ONLY on the latest 5.x software), and really don't work as
> advertised with provisioning.
> If "true" SCA/SLA type functionality is a must, you're pretty much stuck
> with Linksys SPA, Snom, or legacy Polycom Soundpoint lines on a
> Broadsoft-based switch.  Of course, there's almost no real need for the key
> system if people are willing to holistically look at how they use the
> phones, but that's a whole different batle...
> Just my $.02.
> Josh
> On Mon, Aug 18, 2014 at 3:58 PM, Colton Conor <colton.conor at gmail.com>
> wrote:
>> Can anyone recommend an onsite IP PBX that fully supports the Polycom VVX
>> series of phones? When I say support I mean auto configure, do firmware
>> updates, etc...I know most all IP PBX's will at least be able to use the
>> VVX as a SIP extension.
>> The clients wants to emulate a key system. The IP PBX should support SIP
>> trunks of course for connection to the PSTN. The client also wants the
>> ability to use a local MoH source, paging, and other common key system
>> features that hosted systems don't do very well.
>> I was thinking switchvox, but they don't have phone feature packs for the
>> VVX line only the older phones.
>> Adtran has the 7060, but according to the latest release notes:
>> ADTRAN branded VVX phones (model names ADTRAN VVX 300, ADTRAN VVX 310,
>> VVX 400, ADTRAN VVX 410, ADTRAN VVX 500, and ADTRAN VVX 600) work with
>> NetVanta
>> 7000 series AOS release version R10.8.0 and beyond without requiring an
>> additional license key purchase.
>> The equivalent Polycom branded phones will not work with release R10.8.0.
>> If you are currently using the
>> equivalent Polycom branded phones with the NetVanta 7000 series, you will
>> need to either remain on a
>> pre-R10.8 release version or use the ADTRAN branded version of the VVX
>> phones until a licensing
>> mechanism can be added to allow the use of Polycom branded VVX models.
>> Looks like that won't be a good option since the client already has
>> regular Polycom VVX phones not the ones with Adtran's badge on them.
>> Any recommendations?
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