[VoiceOps] ADT Alarms Special Dialing?

[Colton Conor]

I did find this page http://www.adt.com/customer-service/voip-faqs Seems
that your phone company has to be:

A Qualified “Managed Facility Voice Network (MFVN)”includes the following:

   1. Has a physical facilities network which is managed and maintained
   (directly or indirectly) by the service provider. Can ensure service
   quality from the service subscriber location to the PSTN or other MFVN peer
   network.
   2. Utilizes similar signaling and related protocols as the PSTN with
   respect to dialing, dial plan, call completion, carriage of alarm signals
   and protocols, and loop voltage treatment.
   3. Provides real-time transmission of voice signals, carrying alarm
   formats unchanged.
   4. Provides professional installation that preserves primary line
   seizure for alarm signal transmission.
   5. Has major and minor disaster recovery plans to address both
   individual customer outages and widespread events such as tornados, ice
   storms and other natural disasters. This includes specific network power
   restoration procedures that are comparable to those of traditional landline
   telephone services in the same geographic region.
   6. Has informed ADT that its network meets the characteristics of a MFVN.

Still how are they controlling this? Think ADT is smart enough to do a LRN
lookup on a number, and see its not one from their qualified list?


On Thu, Aug 6, 2015 at 6:21 PM, Colton Conor <colton.conor at gmail.com> wrote:

> We are a CLEC and have a had a couple of customers port away from
> Verizon's landline service and to our voice service where we provided an
> analog POTS line with the same number just as the client had before with
> Verizon. We hook the POTS line up to the exact same wire going to the
> client's alarm panel, but the alarm can't communicate with ADT.
>
> We called ADT on multiple clients behalfs, and they basically said Verizon
> is on an approved list to work with their services and our CLEC is not, so
> it would not work.
>
> How is ADT limiting this? Does their alarm panels dial a special number
> that only Verizon knows or allows? This has happened with multiple clients.
>
> We have not been able to get on the voice switch and see what numbers they
> panel is actually trying to dial, but any insight to this would be helpful.
>
> I have read that some alarm companies uses a special code before they make
> an outbound call so the long distance gets billed to them or something?
>
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