[VoiceOps] ADT Alarms Special Dialing?

[David Thompson]

If you want something that’s more reliable stick to a POTS line for an
alarm system. Trusting your alarm system to a technology that is relying on
the power being up in order to function is a good way to get cleaned out.



David Thompson
Network Services Support Technician
(O) 858.357.8794
(F) 858-225-1882
(E) dthompson at esi-estech.com
(W) www.esi-estech.com



*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *
GregoryB
*Sent:* Friday, August 07, 2015 2:01 PM
*To:* voiceops at voiceops.org
*Subject:* Re: [VoiceOps] ADT Alarms Special Dialing?



This statement is not quite correct in case of FIOS or U-Verse - whenever
those services fail - there is NO connection to CO.

Unfortunately - those services are known to fail.

Even worse - in case of a natural or manmade disaster - FIOS and U-Verse
may and will be down for days if not weeks.

3 years back, after Sandy hit Eat Coast - many FIOS places in NYS, PA, NJ,
etc were down within many weeks, some - several months.

At the same time wireless and cable connections were repaired relatively
quickly therefore 2 days after the storm - my wireless and cable Internet
was functioning - and so was my home VoIP service and the 911.

B/w - Verizon doesn’t maintain residential FIOS batteries anymore therefore
during electricity outages - the battery is also found dead at the same
time.

Oh, yea - my ADT alarm system functions over VoIP during last 6 years (it’s
also protected by wireless) - so far so good.

-- 
Regards,
GB.



On Aug 7, 2015, at 2:41 PM, David Thompson <dthompson at esi-estech.com> wrote:



Alarm systems being serviced over VoIP are generally speaking a very bad
idea. What are you supposed to do when and if the power fails? A UPS is
only going to last for so long hours maybe. An analog CO line gets power
from the wire and won’t go offline in the event of a natural or manmade
disaster. The CO usually has a generator and guaranteed fuel delivery. By
bringing VoIP into the mix your opening yourself up a huge liability if the
alarm system fails due to your failure and someone gets burglarized,
robbed, and worse injured or killed you’ll most likely be on the hook. Do
yourself a favor and stay away from supporting it.



David Thompson
Network Services Support Technician
(O) 858.357.8794
(F) 858-225-1882
(E) dthompson at esi-estech.com
(W) www.esi-estech.com



*From:* VoiceOps [mailto:voiceops-bounces at voiceops.org] *On Behalf Of *Colton
Conor
*Sent:* Thursday, August 06, 2015 6:21 PM
*To:* voiceops at voiceops.org
*Subject:* [VoiceOps] ADT Alarms Special Dialing?



We are a CLEC and have a had a couple of customers port away from Verizon's
landline service and to our voice service where we provided an analog POTS
line with the same number just as the client had before with Verizon. We
hook the POTS line up to the exact same wire going to the client's alarm
panel, but the alarm can't communicate with ADT.



We called ADT on multiple clients behalfs, and they basically said Verizon
is on an approved list to work with their services and our CLEC is not, so
it would not work.



How is ADT limiting this? Does their alarm panels dial a special number
that only Verizon knows or allows? This has happened with multiple clients.



We have not been able to get on the voice switch and see what numbers they
panel is actually trying to dial, but any insight to this would be helpful.



I have read that some alarm companies uses a special code before they make
an outbound call so the long distance gets billed to them or something?

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